Refund Policy

If we cannot start your order, you can request a full refund. If we can deliver only part of it, you can request a proportionate refund for the undelivered portion.

Eligible

• Orders that could not be started on our side.
• Partially delivered orders (refund proportional to the undelivered quantity).

Not eligible

• Wrong link/username provided, or the account/post was made private or deleted during delivery.
• Natural drops covered by our Refill Policy.

After delivery begins

Because fulfilment may begin after payment confirmation, contact us as soon as possible if you need help. We cannot promise cancellation after delivery has started, but this does not affect any cancellation or refund rights that apply to you by law.

What refund support means

“Refund support if we cannot deliver” is subject to this policy. It is not a promise of a refund where the service was delivered, where incorrect details were supplied, or where the profile or post was made unavailable during delivery.

How to request

Use the contact page with your order number and the email used at checkout. We may ask for information needed to check delivery before deciding the request.